BitTap

If your BitTap account has been disabled or frozen, it could be due to a user request or a system-identified security risk. BitTap will notify you of the reason for the restriction through a pop-up window on the account interface. How to Reactivate a Disabled or Frozen BitTap Account To reactivate a disabled or frozen BitTap account, follow these steps: 1. Contact Customer Support to Request Reactivation User-Initiated Requests : BitTap currently does not support user-initiated reactivation of disabled accounts. You must contact the BitTap customer support team to submit a reactivation request. Access Support : Log in to the BitTap website or mobile app, navigate to the “Help Center” or “Contact Us” section. You can reach the support team via live chat, email, or by submitting a ticket. 2. Provide Account Verification Information Verification Requirements : The customer support team may ask for account verification details, such as the email or phone number associated with your account...

Scammers often create phishing websites that closely resemble legitimate ones to trick users into providing login credentials, personal information, or even funds. They commonly use domain names that are nearly identical to the official ones or replicate the website design and content to deceive users. Understanding how to recognize these similar domain names and fake websites is crucial for protecting your assets. 1. What are Similar Domain and Fake Website Scams? Similar domain scams involve using domain names that differ from the official website by only one or two characters, such as using “bittap.co” instead of “bittap.com,” or substituting letters with numbers (e.g., replacing the letter “O” with the number “0”). Fake website scams involve copying the design, content, and layout of the official website to create a nearly identical phishing site, tricking users into entering sensitive information. 2. How to Identify Similar Domains and Fake Websites? Check the URL Carefully: Wh...

Phishing emails and SMS are common forms of cyber fraud, often disguised as legitimate communications from organizations like BitTap to steal personal information or funds. Below are some ways to identify phishing emails and SMS: 1. Check the Sender’s Address and Phone Number Email Address: Carefully examine the sender’s email address. Official emails usually come from official domains, such as support@bittap.com . If the email address looks suspicious, contains misspellings, or does not match BitTap’s official format, it could be a phishing attempt. Phone Number: Check if the phone number in the SMS matches the official contact information. Unfamiliar or strange numbers may be a sign of phishing. 2. Examine Links and Attachments Links: Phishing emails and SMS often contain a link prompting you to click. Hover over the link (without clicking) to see where it leads. Legitimate links usually contain the official domain (e.g., bittap.com ). If the link appears long, contains odd charac...

If you notice any security risks or suspicious activity on your BitTap account, you can request account deactivation to protect your personal information and assets. Once an account deactivation request is submitted, the account can only be reactivated through BitTap’s customer service. If you accidentally deactivate your account, you will need to wait a minimum of 2 hours before you can use the account again, and customer service will reverify your identity. Steps to Request Account Deactivation: Log in to Your BitTap Account: Use your registered email or phone number and password to log in to the official BitTap website or mobile app. Go to Account Settings: After logging in, click on your profile picture or account icon at the top right corner, then select “Account Settings” or “Security Settings.” Contact Customer Support to Request Account Deactivation: Currently, BitTap does not support self-deactivation of accounts. To deactivate your account, you will need to contact the BitTap...

BitTap allows users to set take profit (TP) and stop loss (SL) for their open positions. By inputting the desired take profit or stop loss price and quantity, the system will automatically execute the order when the market price reaches the set point. This helps users lock in profits or minimize losses. Q: What is Take Profit / Stop Loss? Take Profit (TP) is a price target set by the user. When the market price reaches this target, the system will automatically execute a close position to convert unrealized profits into realized gains. Stop Loss (SL) , on the other hand, is triggered when the market moves unfavorably for the user’s position. The system automatically executes a close position at the pre-set price to prevent further losses. On BitTap, users can set TP/SL prices in advance. When the market reaches the pre-set price, the system will execute the close order at the best possible price, helping secure profits or limit losses. Q: When should I use Take Profit / Stop Loss? TP/...

On the BitTap platform, you can increase your trading rebate percentage and earnings by following these methods: 1. Join the Referral Leader Program BitTap offers a Referral Leader Program where you can boost your rebate percentage by inviting more friends to join BitTap and trade. The more people you refer, and the more they trade, the higher your rebate percentage will be. You can increase your rebate from 40% to 60% by meeting the referral targets, which will automatically upgrade your status. Additionally, you can earn cash rewards for each new user you invite. 2. Become an Agent If you manage a community with significant influence and your referrals engage in high-volume spot, margin, or contract trading, you can apply to become an agent. As an agent , you’ll benefit from a higher rebate cap and access to marketing support and a dedicated account manager. Referring high-frequency or large-volume traders will help maximize your rebate earnings. 3. Customize Your Rebate Split Bit...

If you need to change the email linked to your BitTap account, follow the steps below: Step 1: Log in to Your Account Open the BitTap official website or mobile app. Use your current email and password to log in to your account. Step 2: Access Account Settings After logging in, click on your profile avatar or account icon in the top right corner. From the drop-down menu, select Account Settings or Security Settings . Step 3: Locate the Email Change Option In the account settings page, find the Email  section. Click the Change button next to your current email. Step 4: Verify Your Identity For security reasons, the system will ask you to verify your identity. You may need to input a verification code sent to your current email or complete two-factor authentication (2FA). Step 5: Enter Your New Email Address Once identity verification is complete, enter the new email address you want to link to your account. BitTap will send a verification email to the new email address. Step 6: Con...

Google Authenticator is an extra layer of two-factor authentication (2FA) that provides enhanced security for your BitTap account. Here’s how you can set up and enable Google Authenticator on BitTap: Step 1: Download Google Authenticator App First, you need to download and install the Google Authenticator app on your smartphone. It’s available for: Android : Go to the Google Play Store , search for “Google Authenticator,” and download it. iOS : Go to the App Store , search for “Google Authenticator,” and download it. Step 2: Log in to Your BitTap Account Use your credentials to log into your BitTap account. Make sure that you have already set up the basic security settings for your account. Step 3: Go to Security Settings After logging in, navigate to Account Settings , and then click on Security Settings . In this section, you will find an option to enable Two-Factor Authentication (2FA) . Choose Google Authenticator as your authentication method. Step 4: Link Google Authenticator Bit...

If you encounter issues with Google Authenticator while using BitTap, follow these steps to troubleshoot and resolve the problem: 1. Ensure Device Time is Synced Google Authenticator generates codes based on your device’s time. If the device time is incorrect, the code may become invalid. Go to your device’s Date & Time settings and ensure “Set Automatically” or “Sync with Network Time” is enabled. 2. Rebind Google Authenticator If you have changed devices or the app cannot generate the correct code, rebind Google Authenticator. Use the backup key you saved during the initial setup to rebind the authenticator. If you do not have the backup key, contact BitTap customer support for assistance in resetting Google Authenticator. 3. Restart or Reinstall the App Sometimes app issues can be resolved by restarting the device or reinstalling Google Authenticator. Uninstall and then reinstall the Google Authenticator app, and use your backup key to rebind your account. 4. Unable to Acces...

Online Customer Service After logging into the BitTap official website, you can access real-time customer support through the platform’s online customer service feature. This is the fastest way to resolve account issues, trading inquiries, and technical support needs. Email Support Support Email : For more complex requests, such as account security or technical issues, you can send an email to BitTap’s official support email (which is typically found on the “Contact Us” page of BitTap’s website). Email: support@bittap.com Social Media Channels Twitter, Telegram : BitTap may share the latest announcements and activities on major social media platforms. You can contact the support team on these platforms for real-time assistance and updates. Connect with us through the following platforms: Telegram : https://t.me/BitTapGlobal Twitter : https://x.com/BitTapGlobal Instagram : https://www.instagram.com/bittap_global/ Discord : https://discord.com/invite/HxRhbWZXfw YouTube : https://www.yout...

Withdrawing funds from BitTap to an external wallet or exchange is streamlined and user-friendly. The following guide will walk you through each step to ensure your transaction is completed smoothly. 1. Log in to Your BitTap Account Begin by logging into your BitTap account using your provided credentials. Access can be gained via the BitTap website or its mobile application. 2. Navigate to the “Assets” Page Once logged in, proceed by clicking on Assets or Wallet . This will direct you to your personal asset management page. Here, choose the Withdraw option to commence the withdrawal process. 3. Choose the Cryptocurrency to Withdraw On the withdrawal interface, select the specific cryptocurrency you wish to withdraw, such as USDT, BTC, or ETH. Be aware that each cryptocurrency may support various blockchain networks (ERC-20, TRC-20, BEP-20, etc.). Ensure you select the appropriate network for a seamless transaction. 4. Fill in Withdrawal Information Withdrawal Address : Enter the add...

Completing KYC (Know Your Customer) verification on BitTap is essential for security and compliance. Here’s a comprehensive guide to help you complete your personal KYC verification smoothly: 1. Log in to Your BitTap Account Begin by logging into the BitTap platform using your registered email or phone number. If you do not yet have an account, registration is required. 2. Access the Identity Verification Page After logging in, navigate to the homepage or the “Personal Center,” and find the “Identity Verification” option. Click it to proceed to the KYC verification page. 3. Submit Basic Personal Information On the KYC page, you will be asked to provide essential personal details, such as: Full Name (matching your identification document) Date of Birth Nationality Current Residential Address Ensure all information corresponds accurately with your identification documents to prevent any delays or rejections. 4. Upload Identification Documents You will need to upload valid identification...

Keeping your BitTap app updated ensures access to the latest features, security enhancements, and performance improvements. Here’s how you can manually update BitTap across different platforms: 1. Manually Updating on Android Devices Via Google Play Store: Launch the Google Play Store . Enter “ BitTap ” in the search bar. If an update is available, tap the “Update” button to download and install the latest version. Once updated, tap “Open” to launch the updated app. Via APK Installation: Visit the BitTap official website and download the latest APK file. Navigate to Settings -> Security on your device, and enable Install from Unknown Sources . Open the downloaded APK file and follow the installation instructions on-screen. Once installed, launch the updated app. 2. Manually Updating on iOS Devices Via App Store: Open the App Store on your device. Tap the Updates tab located at the bottom of the screen. Find “ BitTap ” in the list of apps with available updates. Tap “Update” if ...

Spot trading on BitTap is key for buying or selling cryptocurrency. Here’s a detailed guide on using BitTap for spot trading: 1. Log in to Your BitTap Account Log into your BitTap account using your credentials. If you don’t have an account yet, registration and identity verification (KYC) are necessary. 2. Deposit Funds Ensure your account has sufficient funds before trading. You can deposit cryptocurrencies by transferring them from other wallets or exchanges into your BitTap wallet. 3. Access the Spot Trading Page Once logged in, click on “Spot Trading” in the navigation bar. This will direct you to the BitTap spot trading market, displaying prices, charts, and order books for various cryptocurrency pairs. 4. Choose a Trading Pair Select the cryptocurrency pair you wish to trade, such as BTC/USDT or ETH/USDT. The page will show relevant price charts, market depth, and trade history. 5. Choose the Order Type BitTap supports various order types; choose based on your trading needs: Lim...

A Transaction ID (TxID) is a unique identifier generated for each cryptocurrency transfer on the blockchain, consisting of a 64-character string. By using the TxID, you can track the details of a transfer, such as the transaction status, confirmation count, and more. If you made a deposit or withdrawal on BitTap that hasn’t been credited yet, the TxID is essential for customer support to investigate the issue. Here’s how to find your TxID and what it’s used for. What is a Transaction ID (TxID)? A TxID is the unique identifier for a cryptocurrency transaction, similar to a reference number for traditional bank transfers. Every time you make a crypto transfer, the blockchain network generates a TxID. Using this TxID, you can track the transaction status, including whether the transfer has been confirmed by the blockchain and if the funds have successfully reached the destination address. How to Find Your TxID? You can find your TxID on the BitTap platform or from the external wallet or e...

If you are unable to receive verification codes, you can reset the phone number used for two-factor authentication (2FA) on BitTap. To ensure account security, withdrawals and quick trades will be suspended for 24 hours after changing your phone number. Here’s how to reset your phone number on BitTap: 1. Log in to Your BitTap Account First, log in to the BitTap platform using your account credentials. Make sure you can access the account and perform two-factor authentication (such as Google Authenticator or SMS verification). 2. Navigate to Account Settings After logging in, go to your Account Settings or Security Settings . This section allows you to manage your personal information and security options related to your account. 3. Find the “Phone Number” Option In the Security Settings page, locate the option to “Change Phone Number” . 4. Verify Your Current Identity To ensure security, BitTap will ask you to verify your identity before changing your phone number. You will typically...

In cryptocurrency trading, Maker and Taker are two common types of transactions that represent different roles and trading methods. Understanding the difference between them can help you better manage transaction costs and optimize your trading strategy. 1. Maker A Maker is someone who creates an order in the market and places it in the order book, waiting for another trader to match the order. This means the order does not get filled immediately and is usually a limit order. The Maker adds liquidity to the market, which is why they are called “Makers.” Features: Provides liquidity : As a Maker, you are adding an order to the market that others can match, increasing the liquidity in the market. Lower fees : Since Makers add liquidity to the market, exchanges typically charge them lower fees. Limit order : Maker orders are usually limit orders, allowing you to set a desired price. The trade will only execute when the market reaches your specified price. Example: If Bitcoin’s curren...

If you are unable to use Google Authenticator or need to rebind it, follow these steps to reset your Google Authenticator and secure your account: 1. Reset Using Backup Key When you first set up Google Authenticator, BitTap provided you with a backup key. If you still have this key, you can easily reset Google Authenticator by following these steps: Download and Install Google Authenticator : If you don’t have the app installed, download it from Google Play Store (Android) or App Store (iOS). Open Google Authenticator : In the app, choose to either scan a QR code or manually enter the key. Input Backup Key : Enter the backup key provided by BitTap during the initial setup to rebind Google Authenticator to your account. 2. If You Have Lost the Backup Key If you no longer have access to the backup key, you will need to contact BitTap customer support for assistance. The reset process usually involves the following steps: Identity Verification : BitTap will require you to provide identity...

If you have forgotten your BitTap account password or need to reset it, follow these steps to regain access to your account. Please note: For security reasons, you will be temporarily unable to use withdrawal and quick-buy services for 24 hours after resetting your password. Step-by-Step Guide: 1. Visit the BitTap Website or Mobile App: Open the official BitTap website, or launch the BitTap mobile app on your device. 2. Click “Forgot Password”: On the login page, locate and click the “Forgot Password” option to access the password reset page. 3. Choose Verification Method: You can choose to reset your password using either your email or phone number . Enter the email address or phone number you used when registering your BitTap account, then click  “Next” . 4. Receive the Verification Code: BitTap will send a verification code to your email or phone. Please check your inbox or SMS for the code. If you don’t receive the code, check your spam/junk folder or ensure that SMS blocking fea...

Using BitTap is straightforward. You can quickly create a BitTap account through the app or website using your email, phone number, or Google account. Follow these steps to complete the registration: 1. Visit the BitTap Website or Download the Mobile App You can visit the official BitTap website , or download the BitTap mobile app from the App Store or Google Play . 2. Click the “Sign Up” Button After opening the BitTap website or app, find and click the “Sign Up” button on the login page to enter the registration page. 3. Enter Registration Information On the registration page, you need to input the following details: Email Address or Phone Number : Select your preferred method of registration and input a valid email address or phone number. Set a Password : Create a strong password that includes letters, numbers, and special characters for better security. Referral Code (Optional) : If you have a referral code from a friend, you can enter it here. 4. Accept the User Agreement and P...

In cryptocurrency trading, prices can fluctuate rapidly, and setting price alerts can help you stay informed and react to market changes in a timely manner. BitTap provides a price alert feature that notifies you when your target price is reached. Here are the steps to set up price alerts on BitTap: 1. Log in to Your BitTap Account First, log in to your BitTap account using your credentials. If you don’t have an account yet, sign up and complete the KYC (Know Your Customer) verification. 2. Go to the Spot Trading Page After logging in, navigate to the Spot Trading section through the main menu. On this page, you will be able to select the cryptocurrency trading pair you want to track, such as BTC/USDT, ETH/USDT, etc. 3. Locate the Price Alert Feature On the trading page, alongside the market chart and price information, you should find the Price Alert option or button. It is typically near the chart or the order book. Click on this button to open the price alert settings page. 4. Set...

1. Check the Announcement Center BitTap regularly publishes notifications regarding token delistings or changes to trading pairs in the Announcement or News Center section. You can log in to the BitTap official website and navigate to the announcement section to view the latest updates about any delisting or trading pair removals. 2. Check the Trading Page On the spot or leverage trading page, some trading pairs may be marked as “upcoming delisting” or “already delisted.” When you attempt to view these pairs, the system might provide notifications or alerts, informing you that the trading pair has been removed or is scheduled for delisting. 3. Email Notifications BitTap often sends out email notifications to users if a token or trading pair they hold or frequently use is scheduled for delisting. Make sure to regularly check your email, which is linked to your BitTap account, to stay updated on important delisting announcements. 4. Customer Support or FAQ Section If you’re unsure whet...

Summary Risk Management : Contract trading involves high risks, so a detailed risk control plan is essential. Capital Management : Proper fund allocation reduces risk and prevents liquidation. Control Leverage : Adjusting the leverage ratio is key to avoiding liquidation. Set Stop Losses : Though more challenging than taking profits, stop losses are crucial for avoiding significant losses. What is Contract Liquidation? Contract liquidation occurs when market volatility causes your account’s margin to fall below the required maintenance level, leading the platform to automatically close your positions and clear any losses. This process can be explained by the following formula: Margin Rate = (Account Equity + Unrealized P/L) / (Contract Value × Leverage) When the margin rate falls below the required maintenance margin, the forced liquidation mechanism is triggered, and the system will close positions at the best available market price. In highly volatile markets, the liquidation price ...

BitTap’s fund transfer feature allows users to efficiently allocate funds between different accounts, such as moving funds from a spot account to a contract account for contract trading. This ensures that users can manage their funds across various accounts and provide adequate support for their trading activities. Steps to Follow: Step 1: Log in to the BitTap Platform Use your account credentials (username and password) to log in to your BitTap account. Step 2: Access the Funds Management Page From the main interface, click on “Assets” or a similar option to access the funds management page. Step 3: Select the “Fund Transfer” Option On the funds management page, locate and click the “Transfer” button. Step 4: Choose Transfer Direction Based on your needs, select the direction of the transfer, such as transferring funds from your spot account to your contract account , or from the contract account to another account. Step 5: Enter the Transfer Amount In the input field, specify the e...

Spot TradingWhat are BitTap Spot Trading Fees and How are They Calculated? In BitTap spot trading, trading fees are a portion of the costs users pay when buying or selling cryptocurrencies. These fees are typically divided into two types: Types of Trading Fees Maker Fee When you place a limit order that waits in the market to be matched by other users, you are considered a “Maker” because you are providing liquidity to the market. Maker fees are usually lower. Taker Fee When you place a market order or an order that is immediately matched with an existing limit order, you are considered a “Taker” because you are taking liquidity from the market. Taker fees are typically higher than Maker fees. How Are BitTap Spot Trading Fees Calculated? BitTap trading fees are calculated based on the user’s trading volume and VIP level on a tiered basis. The specific fee rate decreases as users increase their 30-day trading volume or account asset value. Different VIP levels offer different fee rates,...