How to Reset Your BitTap Account Password

If you have forgotten your BitTap account password or need to reset it, follow these steps to regain access to your account. Please note: For security reasons, you will be temporarily unable to use withdrawal and quick-buy services for 24 hours after resetting your password.

Step-by-Step Guide:

1. Visit the BitTap Website or Mobile App:

  • Open the official BitTap website, or launch the BitTap mobile app on your device.

2. Click “Forgot Password”:

  • On the login page, locate and click the “Forgot Password” option to access the password reset page.

3. Choose Verification Method:

  • You can choose to reset your password using either your email or phone number.
  • Enter the email address or phone number you used when registering your BitTap account, then click “Next”.

4. Receive the Verification Code:

  • BitTap will send a verification code to your email or phone. Please check your inbox or SMS for the code.
  • If you don’t receive the code, check your spam/junk folder or ensure that SMS blocking features aren’t filtering it.

5. Enter the Verification Code:

  • On the BitTap password reset page, enter the verification code you received, and then click “Next”.

6. Set a New Password:

  • Enter a new password that meets BitTap’s security requirements (it’s recommended to use a mix of letters, numbers, and special characters for added security).
  • Confirm the new password, and click “Submit” to complete the password reset.

7. Complete the Password Reset:

  • After successfully resetting your password, you can log in to your BitTap account with the new password.

Important Notes:

  • Ensure your new password is secure and not similar to your previous one. Avoid using simple combinations.
  • Safely store your new password and avoid sharing it with anyone.
  • It’s highly recommended to enable two-factor authentication (2FA) to add an extra layer of security to your account.
  • Ensure that your device’s time is synced with network time to prevent verification code expiration.

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