What to Do if Your BitTap Account Is Frozen Due to “Risk Control”

Ensuring the security of users’ funds is BitTap’s top priority. Risk control measures are implemented by the platform to protect user accounts. If your account exhibits suspicious behavior or unusual activity, BitTap will automatically lock the account to prevent potential security threats.

Situations That May Trigger Risk Control Include (but are not limited to):

1. Using an IP address from a country or region where trading is not supported.

2. Frequently logging into multiple accounts on the same device.

3. Identity verification information does not match the typical active regions.

4. Bulk registration of multiple accounts to participate in platform activities.

5. Account frozen due to legal requirements or an investigation by judicial authorities.

6. Frequent large transactions or fund withdrawals in a short period.

7. Activity from a suspicious device or IP address, indicating a possible account breach.

8. Any other abnormal operations that may trigger risk control.

How to Unfreeze Your Account?

If your account has been locked due to an error or another reason, you can follow these steps to unlock your account:

1. Follow the Instructions Provided:

- If your account triggers risk control, you will receive a notification from BitTap via email or SMS. Please follow the instructions in the notification and complete any necessary self-verification processes.

- The platform typically takes 3 to 7 business days to review your unlock request, so please be patient.

2. **Contact Customer Support for Assistance:**

- If you do not receive the unlock instructions or the problem cannot be resolved through the self-service process, you can contact BitTap’s customer support team for help.

- When submitting a support ticket or contacting online customer service, ensure you provide the required verification information to prove account ownership (such as identity verification documents, the email address or phone number linked to the account).

3. Provide Required Documents:

- If further verification is needed, the customer support team may ask you to provide additional information (such as proof of identity, device login information, etc.). Ensure that the submitted documents meet the platform’s requirements to avoid delays in the unlocking process.

4. Strengthen Your Account Security:

- After your account is unlocked, it is recommended that you immediately change your password and ensure that your email, phone number, Google Authenticator, and other security verification methods are under your control to avoid future risk control issues.

Important Notes:

- Do not trust any phone calls or SMS messages that claim to be from BitTap’s customer service. If you are unsure about an email or SMS, verify its authenticity through BitTap’s official channels.

- If your issue involves funds, contact BitTap’s official online customer support system as soon as possible for assistance.