BitTap Forgotten/Mistaken Tag/Memo Retrieval Application Guide

When depositing certain cryptocurrencies (such as EOS, XLM, XRP, etc.) on the BitTap platform, it is often necessary to provide a Tag, Memo, or Payment ID. These identifiers are used to link the transaction to the correct user account. Failure to provide or incorrectly entering these tags can result in the deposit not being credited to your account. Below is a guide on how to retrieve your assets in case of missing or incorrect Tag/Memo information.

  1. When Can You Submit a Self-Service Retrieval Request?

Self-service retrieval is available only for deposits made to your BitTap account where the Tag/Memo was forgotten or entered incorrectly. This service applies solely to deposits of supported digital assets on BitTap. If your deposit involves a currency not supported by BitTap, you will need to go through the process for uncredited deposits via another designated channel.

Important: If you enter an incorrect withdrawal address or Tag/Memo when withdrawing funds, BitTap will not be able to recover the assets. In such cases, you should contact the platform or party where the funds were sent, as withdrawing with incorrect details can lead to asset loss.

  1. Information to Prepare

Before submitting your request to recover assets due to a missing or incorrect Tag/Memo, ensure you have the following details ready for a smooth process:

  • The email address associated with your BitTap account.
  • The name of the cryptocurrency you deposited (e.g., EOS, XLM, XRP, etc.).
  • The amount you deposited.
  • The Transaction ID (TxID) of your deposit.
  1. Contacting BitTap Support

To submit your retrieval request, you can contact BitTap’s support team in the following ways:

  • Via the BitTap website or app: Use the in-app or website customer support system to submit a request.
  • Via email: Reach out to BitTap’s support team by email, providing the necessary information and explaining your situation.
  1. Processing Time

Once your request is submitted, BitTap will review the information you provided. Processing times for retrieval requests depend on the specific case. Please be patient while the support team works to resolve your issue. They will provide feedback as soon as possible.

  1. Important Notes
  • For security reasons, any recovered funds will usually be returned to the original source address. It is not possible to change the refund address.
  • If there are security issues or other concerns with the original address, ensure the address is safe, and clearly state the issue in your request.

By following the steps outlined above, you can request to recover assets lost due to a missing or incorrect Tag/Memo. If you have any questions or need further assistance, please contact BitTap’s customer support team.

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